BUSINESS TERMS: Winter Season 2024/25
Recommendations for Visitors
- Check weather and operational conditions at the ski resort before purchasing ski tickets.
- For daily updates on the conditions at the ski resort, visit www.rtc-krvavec.si. Information includes current weather, snow conditions, operating lifts, and additional offers.
- Before heading to the ski resort, view the panoramic image of the ski area on the information board at the lower station of the cable car and the TV image at the entrance to the cable car. Choose slopes appropriate for your skills and abilities.
- Familiarize yourself with the procedures for revoking ski tickets in case of misuse before purchasing tickets.
- Ensure you are properly equipped for the ski resort—with flawless ski equipment and appropriate clothing, as part of the ski area reaches high altitudes.
Purchase and Validity of Tickets
Tickets can be purchased based on the valid price list: with cash, debit cards (BA and Maestro), and credit cards (Visa, Mastercard, Diners) at the ticket offices at the lower and upper cable car stations during operating hours.
Vouchers can be exchanged for tickets at the machine at the lower cable car station.
Ticket sales and control are conducted through computer-controlled cash registers and electronic readers. Visitors must register their tickets at electronic control devices when entering the lift. Visitors are required to show their tickets to authorized personnel of the operator at any time and anywhere on the ski resort. The ticket control system is under video surveillance. Buyers are notified about this at the entry points to the lifts and at the RTC Krvavec ticket offices. By purchasing a ticket, the buyer acknowledges this fact.
The implementation of video surveillance of ticket control does not infringe on the privacy of buyers and users, but only compares video segments of the passage of each ticket based on the serial number of each ticket, respecting the legal provisions of ZVOP-1 (Personal Data Protection Act).
Ski tickets are sold exclusively on the so-called KeyCard. KeyCard is a chip card onto which all our ski tickets can be electronically loaded. It enables contactless, thus easier and faster passage past readers/controllers when entering lifts. A deposit of €3 must be paid for the KeyCard upon purchasing a ski ticket. After skiing, the deposit is refunded upon returning an undamaged KeyCard at the ticket office, or the undamaged KeyCard can be used again next time. On the day of skiing, keep it on your left side. Carry only one valid ski ticket with you, as using multiple tickets simultaneously may result in using multiple tickets at once, for which the company does not acknowledge reimbursement.
During the ski resort's operating hours, ticket-related complaints are resolved at the ticket office at the lower station of the Krvavec cable car.
Any damaged ticket will be replaced immediately. The replacement of the ticket is charged according to the price list.
A coupon for catering services at Plaža Krvavec worth 3% of the purchase value, issued on the receipt, is automatically generated when purchasing a ticket. The customer is responsible for the coupon and receipt from the moment of receipt. Subsequent coupon issuance is not possible.
The validity of each sold ski ticket is stated on it. The validity period of tickets purchased in advance or in pre-sale is indicated at the bottom of the ticket.
Seasonal, daily and hourly tickets allow a one-time access and descent from the ski resort with the cable car on the day of first use.
Hourly tickets are valid on the day of purchase for the purchased time counting from the first entry to the lift. (Bonus additional 15 minutes for the cable car ride up. The cable car ride down is possible even after the time has expired until the cable car's operating hours end on the day of use.)
Tickets purchased in advance (daily and 2-5 x daily ticket in the season) are valid for two winter seasons, except hourly tickets, which are valid for only one winter season.
The user of the 2–5 x daily ticket in the season freely selects the skiing days until the ticket is used up. The ticket is transferable, and only one day can be used from the ticket per day.
The benefit of purchasing a family package for daily skiing can be used by families for up to 2 adults (at least 1 adult + 1 child up to 14.99 years) plus children aged up to 14.99 years and youths aged 15 to 18.99 years with appropriate proof (e.g., personal document). No additional discounts on the family package.
SKIALP day ticket allows a one-time access and exit from the ski resort with the cable car and the use of the ski resort for the purpose of ascending and descending with touring skis during the ski resort's operating hours on the day of first use. It is a uniform ticket valid for all age groups. It does not include the use of the 4-seater Tiha dolina chairlift.
Multi-day tickets are valid for the purchased number of days, consecutively from the first day of ticket use.
Seasonal tickets with a photo are not valid without the holder's photograph.
The validity period of still-valid tickets cannot be changed. Expired tickets from the 2018/19 season onwards can be extended as per the price list to the same type of tickets upon additional payment. Older tickets cannot be extended.
Expired tickets are extended for the current winter season only.
VIP ticket is a seasonal ticket that allows VIP parking, VIP entrance to the cable car, VIP entrance to the 6-seater Vrh Krvavca, and VIP entrance to the 6-seater Zvoh. The ticket is not valid without the holder's photograph and is non-transferable.
Seasonal ticket PON-PET is a uniform ticket valid for all age groups, not valid without the holder's photograph, non-transferable, and valid at the Krvavec ski resort from Monday to Friday, except on holidays and legal non-working days. From 15 March 2025 onwards, it is valid every day of the week. The ticket has a 70-day snow guarantee.
Seasonal ticket Krvavec with a photo is valid every day of the week for the Krvavec ski resort. The ticket is not valid without the holder's photograph and is non-transferable.
Seasonal family tickets Krvavec are valid every day of the week for the Krvavec ski resort. The tickets are not valid without the holder's photograph and are non-transferable. The tickets can be used by families for up to 2 adults. These persons are spouses, parents, or life partners with children and/or adolescents who are registered and live at the same address. The family package benefit can only be used when purchasing all tickets at once with appropriate proof of residence at the same address and/or proof of family relationship. Children up to 5.99 years (born in 2019 and later) receive a free ticket with a media fee of €3. No additional discounts on the family package.
Seasonal tickets are valid from the beginning of the official operation of the ski resort to the end of the official operation of the ski resort. A Krvavec seasonal ticket is considered used-up if the owner uses it for at least 15 days and the ski resort operates for at least 100 days. In the case of shorter operation, the holders of seasonal tickets are refunded a proportional share of 1% of the seasonal ticket value for each day of early closure of the ski resort within 15 days of the ski resort's closure.
SKIALP seasonal ticket with cable car allows access and exit from the ski resort with the cable car and the use of the ski resort for the purpose of ascending and descending with touring skis during the ski resort's operating hours. It is a uniform ticket valid for all age groups, not valid without the holder's photograph, non-transferable, and valid every day of the week.
Annual one-way ticket for the cable car with a photo is issued in the name of the holder and is non-transferable. It includes one ride with the cable car and the 4-seater Tiha dolina chairlift per day.
Seasonal one-way ticket for the cable car with a photo is issued in the name of the holder and is non-transferable. It includes one ride with the cable car and the 4-seater Tiha dolina chairlift per day. Valid from the beginning of the winter ski season to the end of the 2024/25 ski season.
Children up to 5.99 years (born in 2019 and later) ski for free accompanied by parents or guardians. Upon additional payment of €3 for a KeyCard, they receive their ski ticket. A child can only buy/collect a ticket at the ticket office by their parent or guardian upon presenting a valid ski ticket (purchased at the same time, or from a pre-sale) and personal documents for both. This also applies to holders of season tickets. If the parent only has a cable car ticket, the child cannot receive a free ski ticket. A child without a ski ticket is not insured on the lifts for the ski resort operator's liability case.
All children under 5.99 years who ski independently and/or ski in ski clubs, schools, and courses with a coach or group leader need a child ticket. The child ticket is valid up to 14.99 years of age (born in 2010 and later).
Young people from 15 to 18.99 years (born between 2006 and 2009) have the right to purchase a youth ticket upon presenting proof of age.
Seniors over 65 years (born in 1959 or earlier) have the right to purchase a senior ticket upon presenting proof of age.
"Old timer" tickets can be used by people over 85 years (born in 1939 or earlier). Upon presenting proof of age, they can use a percentage discount equivalent to their age.
Blind and visually impaired persons are entitled to a 50% discount on the purchase of any ski tickets on the day of the visit; Category I and II disabled persons are entitled to a 10% discount on any ski tickets on the day of the visit. Discounts do not add up.
Discounted tickets (for children, young people, seniors, Category I and II disabled persons, blind and visually impaired, and students) are valid at a reduced price upon presenting appropriate proof of age or status for those types of tickets specifically marked in the price list. Tickets are valid only together with proof of age or status.
Tickets that include return transport with the cable car allow one-time access to and return from the mountain. At the request of the cashier, supervisor, or other official, the skier who wants to claim a discount must prove eligibility for the discount with a suitable document, as well as the parents or guardians for the age of the child.
The "night sledging" ticket is not a ski ticket. It allows one return ride with the cable car and an unlimited number of rides with the 4-seater Tiha dolina chairlift during organized night sledging (on Fridays and Saturdays from 16:30 to 19:30). Departure to the valley from the Krvavec ski resort is possible until the end of the cable car's operation.
Ski tickets are not valid during the summer season.
REFUND OF PURCHASE AND LOSS OF TICKET
During the ski resort's operating hours, complaints regarding tickets are resolved at the ticket office at the lower station of the Krvavec cable car. In the event of an injury, the holder of a seasonal ticket may claim a proportional refund. A refund is not possible if the holder of a seasonal ticket has used their ticket for 15 or more skiing days, and the holder of the PON-PET seasonal ski ticket has used it for 12 or more days, as in this case, the ticket is considered fully used. A lost or damaged seasonal ticket can be replaced by paying the replacement costs according to the price list.
MISUSE OF TICKETS
Tickets are non-transferable, except for transferable seasonal tickets and 2 - 5 x daily tickets in the season. Users of discounted tickets must present appropriate documentation proving their eligibility for these discounts (student, ID card, passport, etc.). An attempt or misuse of a ticket and violation of safe skiing rules are grounds for the immediate confiscation of the ticket. The authorized person of the company is authorized to confiscate the ticket.
The company reserves the right to initiate misdemeanor proceedings with the competent authority in case of ticket misuse or violation of order or safe skiing rules. Users whose misuse or attempt to misuse tickets has been determined are not entitled to any discounts in the next season.
PARKING AND USE OF PARKING SPACES
Parking or use of the parking spaces at the lower station of the Krvavec cable car is free of charge. Drivers must comply with traffic signals and the instructions of the wardens. The company does not assume any responsibility for parked vehicles.
SAFETY OF OPERATIONS, DAMAGE TO DEVICES AT SKI RESORTS AND LIFTS
RTC Krvavec charges for any advertising on facilities, devices, and parking lots according to the price list. Unauthorized advertising on facilities, devices, and parking lots is not allowed. The unauthorized advertiser must remove the advertisement at their own expense upon request.
If the company finds that a visitor has damaged the cable car or any other device at the ski resort, it reserves the right to initiate criminal prosecution for the damage to property and to file a compensation claim.
Smoking, the use of an open flame, and discarding cigarette butts (due to the fire hazard on the ski lift route) and other waste are prohibited on all lifts and cable car.
GENERAL PROVISIONS ON THE OPERATION OF CABLE CARS
All ski lifts operate on a self-service principle.
The user of any ski lift must master the technique of safe entry and exit from the device. If visitors need assistance when entering the ski lifts, they should promptly request help from the lift operator.
Before entering the ski lifts, users with snowboards must unbuckle one binding.
If at least one ski lift at the ski resort is operating, the ski resort is considered operational.
The operating hours of ski lifts and ski slopes are published on the website and at the lower cable car station. Visitors can order a special ride outside the working hours. The customer pays the costs of the special start-up and the ticket costs according to the price list.
The company reserves the right to change the operating schedule of ski lifts for technical, organizational, economic, or natural reasons.
DURATION OF THE SEASON AND WORKING HOURS
RTC KRVAVEC working hours in the winter season 2024/25 (main season and spring skiing):
| Lift | Operating hours during winter season |
|---|---|
| Cable Car | From 8:00 to 17:00 (Monday, Tuesday, Wednesday, Thursday, Sunday) From 8:00 to 20:00 (Friday and Saturday) |
| 4-seater Tiha dolina, 1-seater Gospinca | 8:15 AM - 4:00 PM |
| 6-seater chairlift Vrh Krvavca, 2-seaters chairlifts Njivice 1, 2 | 8:30 AM - 4:00 PM |
| 2-seater chairlift Kriška planina, 6-seater chairlift Zvoh | 8:30 AM - 4:00 PM |
| Lift Luža | 9:00 AM - 4:00 PM |
| Lifts Kržišče 1, 2 | 9:00 AM - 3:45 PM |
TRANSPORTATION OF PERSONS, CHILDREN, LUGGAGE, CARGO, AND DOMESTIC ANIMALS
Carrying children and pets on ski lifts in backpacks or on the chest is prohibited.
The transport of cargo is charged according to the price list (1 kg = 1 €) for all passengers who are not guests of the Krvavec hotel or the Muštrinka apartment house. The cost of cargo transport does not include the assistance from the company employees in loading, unloading and the distribution of cargo around Krvavec. Assistance and distribution around Krvavec can be specially arranged and paid for.
The company does not assume any responsibility for untimely delivery and transport of improperly packaged cargo (damage, frost, etc.). The cargo must be properly packaged and prepared for transport on cable cars and protected from theft, otherwise, it must be accompanied by the owner or the owner's representative.
Transporting hang gliders and paragliders to Krvavec is allowed by cable car, chairlift Gospinca, and 4-seater chairlift Tiha dolina.
Transporting pets is only possible by cable car. When transported by cable car, pets must be properly secured (leash, muzzle, basket).
SAFETY, INSURANCE, AND RESPONSIBILITY
Children under 14 years of age are required to wear a protective ski helmet on the ski slope. Group leaders and trainers are responsible for the safety of skiers in the group. Group leaders using the training and competition polygon must obtain prior permission. In case of dangerous group leadership, unauthorized use of the polygon, and unregistered ski instructions, the company prohibits the continuation of activities on the ski slope.
Complaints, reports of physical injuries, and reports of damaged equipment or cargo are accepted at Krvavec's information office at the cable car upper station or the ticket office at the lower station. For faster processing of compensation claims, it is suggested that the consumer presents certain documents (a valid ski ticket on the day of the injury and an official report on the ski accident from the supervisor at the ski slope immediately after the incident). Ski slope visitors are advised to have a valid health insurance card with them.
ACTIVITIES ON THE SKI SLOPE, SKI SCHOOLS, TRAINING, AND COMPETITIONS
All activities on the ski slope require prior consent from the ski slope operator. All commercial activities on the ski slope require prior written consent from the operator and payment of a fee according to the price list. Organized ski instruction on the ski slope can only be carried out by professionally qualified workers who obtain prior written consent from the operator.
The organizer of an event or competition on the ski slope must notify the competent administrative unit in advance. The organizer must conclude an agreement with the ski slope operator regarding the mutual relations for the use of the ski slope for the event or competition and must attach the event or competition notification. The event, training, and competition organizer must, at their own expense and with their own staff, physically separate the part of the ski slope used for the event, training, or competition from the rest of the ski slope with a tape and physically separate it from recreational areas (place warning signs!).
Before the event or competition begins, the organizer must provide their own rescue service, a doctor, and a permit from the competent administrative unit for organizing the event. It is recommended to insure the participants of the competition or training. After the event, the organizer must remove signs, protective measures, and other devices/tools from the slope.
NIGHT SLEDDING AT KRVAVEC
Before using the "Night Sledding at Krvavec" program, every participant must familiarize themselves with these rules. Participants under 15 years of age must be informed of these rules by an adult. Use of the night sledding slope and the Tiha dolina four-seater chairlift involves risks and is carried out at the participants' own risk. For the liability of companies Jecom Šport d.o.o. and RTC Krvavec d.o.o., see the point Safety, Insurance, and Responsibility. The use of the night sledding slope is only allowed within the marked course and during the time specified in advance by the operator or organizer. Chairlift users must unconditionally follow the instructions of the staff. Transporting skiers on the Tiha dolina chairlift during night sledding is not allowed!
The "Night Sledding at Krvavec" program is suitable for participants older than 6 years who do not have psychophysical problems that would pose a health or other risk to themselves or others by participating in the "Night Sledding at Krvavec" program. Children under 15 years of age can only participate in the "Night Sledding at Krvavec" program under the supervision of a responsible adult and must wear a helmet.
All participants in the "Night Sledding at Krvavec" program are required to follow the instructions of the organizer and the FIS rules, which define the rules of behavior on the ski slope.
In case of violations of the organizer's safety instructions and FIS rules, the operator or organizer does not accept any related compensation claims.
The operator or organizer reserves the right to demand that persons who do not follow these rules immediately cease using the night sledding slope and the Tiha dolina chairlift, and the authorized supervisor may confiscate a valid ticket from participants in accordance with the provisions of the Ski Safety Act.
The operator or organizer reserves the right to stop the activity for safety or technical reasons (fire, storm, fog, wind, etc.).
Participation in the "Night Sledding at Krvavec" program under the influence of alcohol, drugs, or other substances that reduce psychophysical abilities is not allowed.
The use of the sledding course outside of operating hours and without a valid ticket is not allowed!
TOURING SKIING AT KRVAVEC
Before using the "Touring Skiing at Krvavec" program, every participant must familiarize themselves with these rules. Participants under 15 years of age must be informed of these rules by an adult.
Touring skiers are users of the ski slope and are therefore required to comply with basic FIS rules.
The use of the ski slope for ascending and descending with touring skis is only allowed during the operating hours of the ski slope.
Ascending and descending on ski slopes outside of operating hours is strictly prohibited.
Ascending is only allowed on the designated route for touring skiers.
Non-compliance with ascending rules is very dangerous for all participants on the ski slope and can be sanctioned by the ski slope supervisors.
When descending or skiing, touring skiers are equal participants on the ski slope with other skiers and are required to ensure their safety and the safety of others.
Touring skiers without a valid daily or seasonal ski or SKIALP ticket are not allowed to use the ski slope.
SPECIAL PROVISIONS ON SAFETY AND ORDER AT THE SKI SLOPE
Skiers must act responsibly towards themselves and others on the ski slope to avoid endangering or injuring themselves, others, or facilities.
Only skiing is allowed on the ski slope.
Skiers are required to follow the instructions of the ski slope supervisors, lift staff, and rescuers, as well as the orders of all warning and informational signs on the ski slope and comply with FIS rules and applicable ski slope and lift safety legislation.
It is prohibited to ski contrary to FIS rules and the provisions of the Ski Safety Act and to cut in line at the lifts. Violations can be punished with the immediate confiscation of the ticket without compensation. Authorized company personnel are authorized to confiscate the ticket.
It is prohibited to ski on closed slopes marked with the sign "ZAPRTA PROGA / CLOSED SLOPE" and to ski off of groomed slopes.
There is an absolute prohibition on crossing wire fences with or without skis, as they limit the ski slope above cliffs and various types of (including snow) overhangs and cliffs.
It is also prohibited to ski in the forest and bushes.
Emergency call, reporting accidents, weather information, prices, etc.: 051 333 444 and 04 27 11 800.
The rescue service and first aid operate throughout the operating hours of the cable car devices and can be called from all marked locations. The rescuers supervise only the groomed ski slopes and open ski tracks.
Skiing on the routes of the lifts is not allowed. The routes of the lifts can only be crossed at specially marked places.
Walking and sledding on the ski slopes are not allowed.
Walking dogs on a leash or without a leash on the ski slopes is not allowed.
The take-off and landing of hang gliders and paragliders on marked and groomed ski slopes are not allowed.
Skiers must be prepared to encounter snow groomers or snowmobiles on the slopes, especially on paths designated for the groomers and snowmobiles.
From 17:00 to 8:00 the next day, all ski slopes and areas are closed for grooming (groomer's tow ropes cross the ski slopes) and snowmaking. During the times when the ski slopes and areas are closed, visitors to the ski center use the ski slopes (for walking, skiing, etc.) at their own risk; using them is life-threatening. Visitors are obliged to unconditionally follow the instructions of the ski resort's staff as well as the audio and visual signals on the machines.
Driving snowmobiles on groomed ski slopes is prohibited (under the Ski Safety Act), as well as outside the groomed ski slopes (under the Regulation on the Prohibition of Driving Vehicles in the Natural Environment).
Recommendations for safe skiing by SZS are an integral part of the terms of service.
Uniformed, visibly marked instructors of the Jecom šport concession ski school with students can enter specially marked cable car devices through specially marked entrances.
Supervisors, uniformed wardens, lift operators, rescuers on the ski slopes, police, and their companions have priority in entering all devices.
These terms of service are compiled and published based on Article 54 of the Ski Lift Devices for the Transport of Persons Act (Official Gazette of the Republic of Slovenia 126/03).
Provisions of the Ski Safety Act - ZVSmuč-1 (Official Gazette of the Republic of Slovenia 44/2016) are also an integral part of these terms of service.
The text of the law is available for inspection at the Krvavec company info office.
Date, October 1st 2024